Responsible play
Keep it fun and in control
Entering our draws should be something you enjoy. If it ever stops feeling that way, we're here to help. You must be 18 or over to play.
Tips for staying in control
- Decide how much you want to spend before you play, and stick to it.
- Only spend money you can comfortably afford.
- Never borrow money to enter.
- Don't see entries as a way to make money or pay bills.
- Take regular breaks.
Signs it might be time to take a break
- Spending more than you planned, or more than you can afford
- Entering to try to win back money you have spent
- Borrowing money, or using money meant for bills, to enter
- Feeling anxious, low or irritable about your entries
- Hiding how much you spend from family or friends
- Playing takes up more of your time and thoughts than you would like
If any of these sound familiar, set a limit, talk to us, or reach out to one of the free services below.
Set a spend limit
Choose how much you can spend each day, week or month, or block spending completely. Lowering a limit takes effect straight away. Raising one takes 24 hours, so you have time to think it over.
Set your limitsTake a break or Self Exclusion
Take a break of 1 week to 3 months, or self-exclude for 6 months, longer or permanently. Neither can be ended early, and while you're away we stop all marketing. You can still log in to withdraw your balance.
Talk to us
If you're worried about how much you're playing, email us and our team will help. We can:
- set or lower your spend limits for you
- block your account so you can't log in or enter
- cancel your subscriptions
- close your account
We'll treat what you tell us in confidence and act on your request. If we notice signs that playing may be causing you harm, we may get in touch, and we may limit or pause your account.
[email protected]Free, confidential support
These UK organisations offer free help with money worries and your wellbeing.
Citizens AdviceFree, confidential advice on money, debt and much more.
National DebtlineFree, confidential debt advice. Call 0808 808 4000.
Money Advice TrustA charity helping people across the UK to manage their money.
SamaritansSomeone to talk to, day or night. Call 116 123 for free.
MindSupport and information for your mental health.
