How we follow the Code

Win A Million is run by Zebra Games Ltd, a member of the Prize Competition Council. We follow the Voluntary Code of Good Practice for Prize Draw Operators from the Department for Culture, Media and Sport. Here's what that means for you.

18+ only
Everyone who plays must be 18 or over. We check your date of birth when you sign up, and we verify winners' age and identity before paying any prize of £250 or more.
Read the terms
Debit cards only
We only accept UK debit cards. Credit cards aren't accepted for any of our games.
Spending limits
Set daily, weekly or monthly spend limits, or block spending completely. Lowering a limit is instant. Raising one takes 24 hours.
Set your limits
Taking a break
Take a break from 1 week to 3 months, or self-exclude for 6 months, longer or permanently, from My Account. A break can't be ended early, your subscriptions are cancelled and we stop all marketing.
Take a break or Self Exclusion
Free support
We signpost free, confidential help with money worries and wellbeing, including Citizens Advice, National Debtline and Samaritans.
See support services
Fair, random draws
Every winner is picked at random by an independently certified random number generator. The odds of winning are shown before you enter.
How draws work
Free entry by post
Every game can be entered for free by post, with the same chance of winning as a paid entry.
How to enter by post
Clear prizes
Prizes and any cash alternative are shown before you enter. If you win, the choice between the prize and the cash alternative is yours. Every competition stays open for at least 3 working days, is drawn on its closing date and is never extended to sell more tickets.
Instant wins in balance
There are always at least as many standard prize draws open as instant win competitions, and both are shown just as clearly.
Complaints
If something goes wrong, we'll confirm your complaint within 2 working days and respond within 14 days.
Complaints policy